Refund & Exchange Policy
Returns & Exchanges
Due to the handcrafted and custom nature of our press-on nail sets, all sales are final and we are unable to offer refunds or exchanges.
However, your experience with DeVanye is important to us. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can review and resolve the issue promptly.
Please include:
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Your order number
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Clear photos of the issue
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A brief description of the concern
Contact:
If approved, we will glady offer:
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a replacement
or
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store credit
Damages & Order Issues
Please inspect your order upon arrival and contact us immediately if there are any concerns regarding:
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damaged items
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incorrect products
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defects during transit
We are happy to review eligible concerns and work toward a resolution.
Shipping Disclaimer
DeVanye is not responsible for:
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lost or stolen packages marked as delivered
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delays caused by shipping carriers
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incorrect shipping addresses entered at checkout
Please ensure all shipping information is entered correctly before completing your order.
Custom & Sizing Orders
Because all sets are handmade and sizing is selected by the customer, we cannot offer refunds or exchanges for:
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sizing errors
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shape or length preferences
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change-of-mind purchases
If you are unsure of your sizing, we highly recommend ordering a sizing kit before purchasing your custom set.
Final Note
By placing an order with DeVanye, you acknowledge and agree to these policies.
Payment Methods
